Client Testimonials | Home Care Assistance Client Testimonials | Home Care Assistance

Client Testimonials

Home Care Success Stories

At Home Care Assistance, we believe in providing superior service to all of our clients. Our commitment to excellence and strong reputation as the live-in specialists make us the premier home care company in North America. Read what our clients are saying about the quality of our care:

Home Care Assistance Client Reviews

"My wife Carol had a hard two-year struggle with incurable cancer, declining steadily until life was hardly more than a pin-hole. The last year I arranged for a caretaker for weekdays, and had help from my daughters, but in the final month they needed help as well and I was no longer able to handle weekends and nights. We contacted Home Care Assistance, who provided round-the-clock attendants. I cannot really find the words to say how wonderful they were: highly competent, comforting and caring, endlessly patient and reassuring. They became family friends. Carol passed away — thankfully, in peace — clutching in her hand a little soft animal that one of the attendants had given her. It was symbolic of the relationship that had developed. I cannot praise and thank them enough."

— Dr. Noam Chomsky, Professor Emeritus, MIT


"I work frequently with older adults. Many need help with activities of daily living, especially meal preparation, so I am excited to learn about the Balanced Care Method™ for caregivers. The information in the training manual about a healthy diet reflects the latest research, and the fact that it is based on the habits of the long-lived elders of Okinawa is very inspiring."

— Laurie Steinberg, Registered Dietitian at Stanford School of Medicine


"Home Care Assistance raises exactly the right banner in promoting The Balanced Care Method as the foundation for all good care. In the rush of medical care systems that focus almost exclusively on problems, The Balanced Care Method encourages an approach which emphasizes creating strengths. For centuries we have known that better health in aging is tied to physical, emotional, social, and spiritual factors. Regardless of diseases, building on these basics of good health matters.

But beyond creating strengths for elders, families that emphasize Balanced Care will come to work together and understand more clearly how to cope with medical problems and illnesses. The secret is in the strength of the foundation of care. The rest then comes into clearer perspective; complex situations and decision-making during this time of life are better understood and engaged. Home Care Assistance is about foundation-building–for elders, families, supportive friends and, ultimately, for your health care team."

— Dr. Dennis McCullough, Author, My Mother, Your Mother, Founder, Slow Medicine Movement in Geriatrics


"I would like to thank you and the caregivers at Home Care Assistance for the care and compassion you provided to my father…My Dad had several medical complications which restricted his mobility and impaired his health. The assistants proved by Home Care Assistance were professional, knowledgeable and caring. Just as important, they were kind and compassionate human beings that significantly helped his mental outlook and provided friendship and companionship during a difficult period. My Dad genuinely enjoyed the friendship and trust that he developed with his caregivers. I also appreciate your administrative ability to coordinate with our long term care insurance company. I would not hesitate to recommend your service to others."

— Sean Downs, CEO, Enclarity Inc.


"My sincere thanks to you and your staff at Home Care Assistance for coming to my 11th hour rescue back in May…Your Caregiver helped me shower daily, made my bed, prepared meals and did some food shopping, light cleaning and the laundry. She was a gem, always on time, and her manner and demeanor exhibited her many years of experience as an expert Caregiver. She was dependable, calm, caring and trust worthy. I also enjoyed her lovely sense of humor. I also salute you for your flexibility in making the effort to accommodate a prospective client at the "last minute," as well as your reasonable cost for the excellent care received."

— Patricia L. Waller, Retired U.S. Diplomat


"I would like to express our appreciation of Home Care Assistance in providing excellent care for our Mother, being there at all times when needed. I would especially like to thank Maria for her excellent care, love and attention to my Mother’s needs. Maria worked long hours and was unwavering in her care provided. Maria was always there through good and hard times, nurturing my Mother back to health when she was in the hospital and making sure that she was happy and comfortable. Maria also provided the extra attention Mother needed such as grooming, fixing her hair and makeup and making Mother feel like a Lady. Maria ensured that Mother attended the extra curricular activities at The Hallmark and routed her on at all times. I highly recommend Home Care Assistance for anyone in need of care."

— Catherine Hutchison and the Leonard Family


"My mother who is 80 was invited to spend Christmas with my brother in San Diego. Getting there and back required changing planes in Houston and on the way back she only had 30 minutes to transfer to a different terminal. I had discussed in passing, my concern with Lori at Home Care Assistance here in Columbus and she, on her own, spoke with the Home Care Assistance Office in Houston. They offered to help my mom get to a hotel if she missed her flight. When she arrived safely and on time back in Columbus mom told me that someone from the Houston Office had actually come out to the airport and was able to meet her at the gate with a wheelchair and get her over to her flight to Columbus. This type of help is to me 5 Star service. I was simply amazed that they would help so much."


— Bill Fullerton


“It’s never easy to realize that your family needs more help than the family can provide on its own, and the decision to reach for outside support can be difficult. In 2006, my mom was diagnosed with Parkinson’s disease. My parents live in a house on their own and for the past five years, I watched my mom’s mobility and level of independence steadily decrease, and my dad’s levels of stress and responsibility significantly increase. My sister and I looked into several home care organizations and ultimately, decided upon Home Care Assistance. We were impressed with their balanced approach to care, and their thorough and genuine efforts to get to know my mom and find a caregiver best suited for her needs. Home Care Assistance has been a huge source of support for both my parents. With the help of her caregiver, my mom can participate in the activities she loves without needing to depend on my dad to accompany her. My dad can now enjoy some relaxing time on his own. In many ways, Home Care Assistance has given my parents a part of their life back. It has been such a relief knowing that they are in such safe and professional hands.”

— Sessional Instructor, Dept. of Counseling Psychology, UBC


"Your caregivers are caring and compassionate individuals….Our residents know that when you send a caregiver to one of our facilities, we will receive nothing but the best service. Thank you again for your outstanding commitment to the elder community"

— D.V., COO of Alocuer Gardens


“I have worked for most of the non-medical companies in the Milwaukee area. But I will now only work for Home Care Assistance. Your care management and communication is outstanding. It allows me to be a more effective caregiver.”

— Caregiver, NH


"Home Care Assistance in every way ensured that I could meet her needs and help me to have time to care for the other myriad of things that go along with caring for someone who is sick. You don't know how much I needed you all. Thank you is not enough. I will recommend you and your staff to any and all that want or need to have someone take care of their loved ones – with all of the glowing words that I can find. Until you walk in the shoes of a caretaker…you can't fully understand the help that you need. AND when you find it, it is a miracle. My heartfelt and grateful thanks to all of your miracles."

— Lyn Finnerty


“Sue and I would really like to thank Home Care Assistance for helping us make a very stressful time in our life, less stressful. We didn’t give you much notice and yet you rose to the occasion to help us out. Your case manager did a wonderful job of assessing the situation and also of being an excellent liaison for us and the caregiver. And the caregiver of course was an excellent choice for my dad. He felt very comfortable with her as did we and I don’t believe there could have been a better choice. So thanks again, we will certainly be in touch and would highly recommend you.”

— Robert Kuhl


"Thanks for your ongoing support. You and your staff have increased the quality of life for me and my mother. . From the transition from the nursing home to a higher quality of life at home. Everyone has been great and knowledgeable about providing care for elderly people, especially those with Alzheimer's disease and dementia. My mother is thrilled to be home”.

— Charles G. Cawley and Virginia Cawley


“I would like to express my appreciation for the care and service rendered by HOME CARE ASSISTANCE, and more specifically, to both you and your caregiver. Your professionalism, sincerity, and empathy were genuine and allowed us to accept and welcome your help.

I am sure that you know that HOME CARE ASSISTANCE is lucky to have this particular caregiver in staff. Her quiet, caring demeanor and self confidence served to create an immediate bond between her and my mother (and my father too). I knew within the first few hours of her stay that we were incredibly lucky to have found her. She knew exactly how to meet my mother’s needs—especially in those last days of my mother’s terminal illness when her physical and emotional needs were greatest. It made me feel good to see my mother embrace this caregiver both literally and figuratively, and when I could not be there, I had peace of mind knowing that this woman was in charge and that there was true affection between them.

Although your caregiver was with us for less than two months, she became a trusted and valued member of our family. We could not have made it through without her, and she will always be considered a friend.

Treat her well. She is a gem.”

— MP


"Home Care Assistance has become our partner. The office staff has taken a personal interest in our parents. They have built and managed relationships with our family members taking much of the pressure and worry off our shoulders so we can focus on our children. I know my parents are in excellent hands and continue to receive first-rate skilled care. Thank you, Home Care Assistance."

— L.R., Randolph


“These individuals worked in twelve-hour shifts, 8:00 to 8:00 and, with the support of Hospice and our doctor, enabled me to keep my husband home with me safe and pain free. When he was walking or showering I would not have been strong enough to make certain that he did not fall. I was so pleased with the professional manner in which all of these individuals worked. Their only job here was to care for my husband and they were very excellent in doing that.

On the last day of life the dedication of the Nurse Assistant made a tremendous difference in our lives. She had been sitting in with my husband as we ate dinner. Suddenly she reported for the first time he had displayed an interruption in his breathing. We were able to be by his side as, in the next minute, he took his last breath.

This was, of course, a very difficult time for me and my family, but with this help we were able to do as much as possible to ease the final days of my husband’s life.”

— Charlotte


“Without the commitment and expertise of Home Care Assistance’s remarkable caregivers, my mother’s last months with us would have been a horrendous ordeal. From cooking and cleaning to companionship, your caregivers melded with our family in a way that was not intrusive, yet highly effective and always at the ready to handle the various emergencies and non-routine occurrences that seemed to spring up more often than not. Ms Q was a particular stand-out. Her commitment and caring for the welfare of my parents was without equal and the major reason my father requested Home Care Assistance continue to provide services for him.

We very much appreciate the continued support for my father and wouldn’t hesitate to recommend your company and its caregivers to anyone.”

— Michael


“I just spoke with his resident advisor and he just raved about how well he has integrated into his dorm and life on campus. The RA said that he has made tons of friends, and "just knows everything that is happening on campus." Physically and emotionally, he is the strongest he’s ever been. The doctor he saw on Saturday also agreed how well he is doing. Yesterday, he walked from the parking lot to his dorm room without his walker. His power chair skills have improved tremendously. His caregiver said that he can safely drive to the cafeteria without any assistance. Personally, I’ve seen him become much more responsible for himself. This leap has led to much emotional growth. I think your caregivers are doing a terrific job of providing support, without hovering. Thanks for all of your help.”

— Judith M.


"The 24-hour care that Home Care Assistance provided for our mom was unparalleled. She had three caregivers, each as compassionate, dedicated and hardworking as the next. Each caregiver worked eight hour shifts, which enabled them to stay focused and well rested, and in turn, provide the best care possible."

— Susie M.


"I just wanted to take a minute and reiterate how pleased we are with the care mom has been receiving. It’s obvious that your caregivers care about mom and it’s more than just a job to them. As you know mom resisted having the caregivers in her home initially but we have seen a definite shift in her in the months since the caregiver service began. She now welcomes them and greets them warmly when they arrive.

I’m sure contributing to that result is the fact that they have always treated her with care and respect for which the family is grateful. They have been patient and kind with mom. I know they worry about her even when their formal shift is over. Every time I visit, the house is also neat and tidy which is so important to mom. We also appreciate the flexibility of Home Care Assistance as we have had to adjust to mom’s changing needs since inception of the service. Whenever we’ve called with any issue, you’ve been very responsive. I’ve had the occasion to speak to your staff a number of times on the weekends and she is always available and quick to respond, even going to mom’s house herself if the need presented itself. As mom’s memory continues to fade I feel like we may be entering a new phase of care for mom and I appreciate you working with us to evaluate her needs and respond accordingly."

Thank you so much.

— Anne D.


"I could not have been more pleased with your company’s services, and most of all, the assigned caregiver. The pre-visit to my home was very reassuring that I was dealing with a company of integrity. My caregiver never stopped trying to find things to do for me. The cost was well worth the service. I would not hesitate to recommend your service in the future."

— Jeanne Olson


"I wanted to write you to thank you so much for your valued employee, Vicky. She has helped our family and especially my father-in-law (Pop) so very much. We adore her warm and loving personality and attention to detail. When there was an emergency yesterday with Pop, she did not hesitate to take action. She did in fact save his life as he had lost over four pints of blood. His surgery this morning was a success and I had to let you know how grateful I am that Vicky was there to help us. You are truly blessed to have such talent working for you. Take care and have a wonderful day."

— Tonya M.


"My wife’s mom, in addition to my wife and I, have been very impressed with the sincere interest that Home Care Assistance has for their clients. The caregivers who have been assigned to my wife’s mom are wonderful. All of our rescheduling needs have been seamless. My wife’s mom is thrilled each time Carolyn comes for a visit, often on weekends."

— Dr. Jim Brosnan


“I just wanted to take a moment and tell you and your staff, thank you very much. It has been a pleasure meeting and working with both Sharon and Linda. Both these ladies were so kind and accommodating to our weekend schedule so that we could get home care started immediately. This is a great feeling of relief for all of us. Their time, patience, kindness and smiles were much appreciated. Often today we only hear the bad things about our company or employees, so I wanted to share with you what a great job these ladies have done with my Aunt so far. It really makes this adjustment much easier for her, she was even looking forward to meeting her new caregivers this week based on the positive experience she had with Sharon and Linda. We can’t possibly say enough nice things about them and about the service and care we have received so far. Thanks for providing a much needed service with kindness and compassion.”

— Kelly O.


"Because I’m so pleased with your service, feel welcome to share my testimony about my relationship with you, with anyone you like.

I am a 49 year old single man diagnosed with Non-Hodgkins Lymphoma. The last 15 months of chemotherapy has proved ineffective. I’m told my only option is a stem cell transplant. That requires 24/7, live-in assistance, among a multitude of other services. Choosing that option, a family member stepped in to be my caregiver, but after 30 days couldn’t handle the position emotionally. My hospital social worker gave me a number for a company to call; they use an answering service which started a "game" of phone tag.

I was desperate.

Another family member told me she had personally used a caregiver from Home Care Assistance and was pleased. She gave me your local number…

Bottom-line, your company provided me the choice of several qualified caregivers within 72 hours of my call (including a weekend); and the caregiver I selected from Home Care Assistance (Conrad) was a total blessing and I believe an answer to prayer. "Thank you" doesn’t quite cut it, but that’s all I have…….thank you very much."

— Jeffrey J. Miller


"The time that Dana spent with Dad made the last months of his life as pleasant as possible. Dana let Dad have his self-respect while being his confidant at the same time. I absolutely could not have asked for a better caregiver for my dad than Dana. The services that you offer your clients are second to none, but the compassion that you show is truly what sets you apart from your competitors! Please give my best to Dana as she is truly an angel here on earth!"

— Jim D.


"Over the last seven months, your caregiver has worked with our family, going through the ups and downs of the stresses of having an elderly family member who is no longer able to care for himself. Somehow, she has become more than a paid employee. She has become a trusted member of our father’s care-giving team by showing him compassion, friendship and a true commitment to her job, along with a willingness to learn the ins and outs of the unique boundaries involved in such an intimate relationship with a family…This petite young woman may not appear to have the fortitude to handle those situations which we most dread, but she digs deeply and finds the strength and wherewithal to manage even the most frightening of emergencies. For this, we are ever grateful,"

— Mary and Lucy P.


"Your caregiver was a fantastic care provider. He took a sincere interest in the care and well-being of my Father…He did a great job of communicating health status, providing hands-on care and making sure he received his daily exercise. The caregiver went above and beyond when he attended a difficult physician appointment where he stepped in to be a strong advocate of my Father’s needs, even when the physician incorrectly disagreed. I am personally grateful."

— John W. Townsend, Jr.


"I am writing you to express my extreme gratitude with the services that your company has provided my mother over the past month. Without your caregivers and their thoroughness in understanding difficult situations, my mother had a very good chance of not surviving her latest release from the local hospital. It was only your caregivers’ critical observations that saved the day. Again, I am thrilled to have your company working with my mother, providing assistance with great personal support and encouragement to brighten her remaining time here."

— Tom Fletcher


"They were able to do what my parents asked them to do and were helpful for my parents. They did what my parents requested of them, were there for them, sat and talked, played cards, or whatever my folks needed. The agency management was knowledgeable, outgoing, confident, and did what she said she would do. They communicated well. I appreciated most about the services that they were extremely helpful and it allowed my parents to live their lives better. It allowed them to live a better quality of life."

— Brad W.


"It is not often that I take the time to write a letter of recommendation but 'tiz the season to let you know of the excellent work and care that Lydia Petit has done for our mother Peg and thus great service for the Cavanagh family.

When Lydia enters the house late at night Peg's immediate demeanor changes from agitatation to calmness and her eyes light up and a smile comes across her face to welcome her. It is also a signal that Peg knows its now ok to go to bed and sleep restfully.

Lydia has a rare quality of communicating and redirecting in a tone that firmly reassures Peg with loving care. A night nurse must stay alert, maintain a calm household at the same time prepare a nourishing breakfast while completing her chores. She does this with a daily sing-a-long that makes Peg's wakeup a fun and joyful time.

Please make sure that Homecare compensates Lydia way above average going forward. It is important that you know what a valued employee you have on board. It is always blessing and peace of mind for the Cavanagh clan to know when she is home with our Mom.

Happy Holidays to all there at Homecare!!"

— Chris, Ellen & the Cavanagh Family